1. We offer an exchange in size only.
  2. Any merchandise to be returned or exchanged should be sent back to us within 2 weeks of the original delivery. Any merchandise sent to us outside this time frame will not be eligible for return or exchange.
  3. Items to be exchanged should be returned to us in their original state. Items worn, washed or damaged after delivery will not be eligible for exchange.
  4. Items on sale are not eligible for exchange or return.
  5. When you send us the merchandise for exchange, drop us an email with your size requirements, original order details and shipping details to returns@ikaso.co
  6. If we are out of stock on your preferred product, we can offer you a one-time use store credit voucher valid for 3 months.
  7. IKASO bears no responsibility towards any charges availed while shipping merchandise to us during the Exchange or Return process. The original shipping charges for the merchandise are non-refundable. Any additional charges incurred during the exchange or return process will be borne by the customer.
  8. We need 7-10 business days to process your request at our end, thank you for your patience.